Frequently asked questions

  • Do I need a medical exam to apply?

    Different Life uses a simple health questionnaire. Your answers will indicate whether you need a blood test or doctor's visit but most applicants can be fully covered today.

  • What is the Different Donation?

    The Different Donation is unique to Different Life. Each year, your first premium goes to a charity of your choice on Different.org. It costs you nothing extra and doesn't affect your cover in any way.

  • Who insures Different Life policies?

    All products are insured by Old Mutual Alternative Risk Transfer Limited (OMART LIFE), a licensed Life Insurer.

  • How much Life Cover do I actually need?

    A good rule of thumb is 10× your annual income, plus your outstanding debt (bond, car, credit). Our online calculator helps you work out a guided amount in minutes.

  • What happens if I miss a premium payment?

    Different Life provides a grace period of 15 days before any policy lapses. If you're struggling, contact us - our team will work with you to find a solution before your cover is affected.

  • Can I buy the policy entirely online?

    Yes. Different Life lets you purchase, manage, and update your policy 100% online, in a time that suits you. Different Life uses a simple health questionnaire. Your answers will indicate whether you need a blood test or doctor's visit but most applicants can be fully covered today.

  • What products do Different Life offer?

    We offer Life Insurance, Disability Cover, Salary Protection, and Critical Illness Cover. You can take out one or combine multiple products into a single policy.

  • Is my personal information safe?

    Yes. Different Life is fully compliant with South African privacy law. Your data is encrypted, never sold to third parties, and used only to process your application and manage your policy.