Claim for your benefit

  • Life Cover Claim

    The below documents plus the Death Claim Form are required to be correctly completed, signed and submitted to Different Life via email, fax or in person.

    Required documents to initiate the Death claim process:
    The original or certified copies, signed by a commissioner of oaths, of the following:

    1. The death certificate;
    2. The insured’s ID document;
    3. Notification of death, Form BI-1663 by the doctor who certified the insured’s death;
    4. Medical Aid details (Scheme, medical aid number and latest medical aid report);
    5. Medical reports of the treating doctor, attending clinic and or hospital attended by the deceased;
    6. If death due to Unnatural causes, please include:
      1. Statement of Police;
      2. Post mortem; and
      3. If death due to a motor vehicle accident, please also supply the Officer’s Accident report.

    To effect payment on the claim (if the claim is assessed as valid):
    The original or certified copies, signed by a commissioner of oaths, of the following:

    1. Three (3) month’s bank statements of the deceased stamped by the bank:
    2. Bank statement of beneficiaries stamped by the bank; and
    3. ID documents of beneficiaries.
  • Accelerated Funeral Claim

    The below documents, correctly completed and signed, must be submitted to Different Life via email, fax or in person.

    Required documents to initiate the Accelerated Funeral Claim process:
    The original or certified copies, signed by a commissioner of oaths, of the following:

    1. The death certificate;
    2. The insured’s ID document;
    3. Notification of death, Form BI 1663 by the doctor who certified the insured’s death;
    4. Statement of Police (for Unnatural causes only); 
    5. Bank statements of the deceased stamped by the bank;
    6. Bank statement of beneficiary stamped by the bank; and
    7. ID document of beneficiary.
  • Salary Protection Claim

    Here is the Salary Protection Claim Form to be completed and signed. This form, as well as the documents listed below, must be submitted to Different Life via email, fax or in person.

    Requirements to initiate the claim process:

    1. The original or certified copies, signed by a commissioner of oaths of the insured’s ID document;
    2. The original or a certified copy of the police report if the insured was disabled as the result of an accident signed by a commissioner of oaths;
    3. Medical reports of the treating doctor, attending clinic and or hospital attended by the insured;
    4. A copy of the claimant’s bank statement stamped by the bank; and
    5. Original or a certified copy three (3) months’ pay slips prior to the insured event.

    Definitions

    Policy Schedule:
    The original Policy Schedule sent to the insured on or after the commencement of the life cover.

    The Insured:
    The person on whose life the insurance cover was affected in terms of the Policy Schedule.

    ID document:
    An official ID document, passport or both sides of a card driving license which must include the identity number, photographs, first names and surname of the person.

  • Critical Illness Claim

    Here is the Critical Illness Claim Form to be completed and signed. This form, as well as the documents listed below, must be submitted to Different Life via email, fax or in person.

    Required documents to initiate the claim process:
    The original or certified copies, signed by a commissioner of oaths, of the following:

    1. The insured’s ID document;
    2. Medical reports of the treating doctor, attending clinic and or hospital attended by the insured; and
    3. Three (3) month’s bank statements of the claimant, stamped by the bank.

    Definitions

    Policy Schedule:
    The original Policy Schedule sent to the insured on or after the commencement of the life cover.

    The Insured:
    The person on whose life the insurance cover was affected in terms of the Policy Schedule.

    ID document:
    An official ID document, passport or both sides of a card driving license which must include the identity number, photographs, first names and surname of the person.

  • Disability Claim

    Here is the Disability Claim Form to be completed and signed. This form as well as the documents listed below must be submitted to Different Life via email, fax or in person.

    Requirements to initiate the claim process:

    1. The original or certified copies, signed by a commissioner of oaths of the insured’s ID document;
    2. The original or a certified copy of the police report if the insured was disabled as the result of an accident signed by a commissioner of oaths;
    3. Medical reports of the treating doctor, attending clinic and or hospital attended by the insured; and
    4. A copy of the claimant’s bank statement, stamped by the bank.

    Definitions

    Policy Schedule:
    The original Policy Schedule sent to the insured on or after the commencement of the life cover.

    The Insured:
    The person on whose life the insurance cover was affected in terms of the Policy Schedule.

    ID document:
    An official ID document, passport or both sides of a card driving license which must include the identity number, photographs, first names and surname of the person.

  • Accidental Death Claim

    The below documents plus the Death Claim Form are required to be correctly completed, signed and submitted to Different Life via email, fax or in person.

    Required documents to initiate the claim process:

    The original or certified copies, signed by a commissioner of oaths, of the following:

    1. The death certificate;
    2. The insured’s ID document;
    3. Notification of death, form BI-1663 by the doctor who certified the insured’s death;
    4. Statement of Police;
    5. Post mortem; and
    6. If death due to motor vehicle accident, please also supply Police Officer’s Accident report.

    To effect payment on the claim (if the claim is assessed as valid):
    The original or certified copies, signed by a commissioner of oaths, of the following:

    1. Three (3) month’s bank statements of the deceased stamped by the bank;
    2. Bank statement of beneficiaries stamped by the bank; and
    3. ID documents of beneficiaries.
  • Accidental Disability Claim

    Here is the Accidental Disability Claim Form to be completed and signed. This form, as well as the documents listed below, must be submitted to Different Life via email, fax or in person.

    Requirements to initiate the claim process:

    1. The original or certified copies, signed by a commissioner of oaths of the insured’s ID document;
    2. The original or a certified copy of the police report if the insured was disabled as the result of an accident signed by a commissioner of oaths;
    3. Medical reports of the treating doctor, attending clinic and or hospital attended by the insured; and
    4. A copy of the claimant’s bank statement, stamped by the bank.

    Definitions

    Policy Schedule:
    The original Policy Schedule sent to the insured on or after the commencement of the life cover.

    The Insured:
    The person on whose life the insurance cover was affected in terms of the Policy Schedule.

    ID document:
    An official ID document, passport or both sides of a card driving license which must include the identity number, photographs, first names and surname of the person.