You can rest assured that all claims will be handled in a professional manner with sympathy and respect during your loved ones’ difficult time.
Claims documents are provided below in their respective categories. Where possible claims must please be submitted immediately after the claim incident. Claims are required to be submitted within nine months of the claim incident.
Unless there is a reasonable explanation, older claims will be considered expired and will not be paid.
Make sure that all claim forms are completed fully and that the policy number is clear on the form.
You can send us your claims in one of these ways:
Email – scan and email your claim forms to email@example.com
Post – send your claims to Different Life Claims, PO Box 3812, Dainfern, 2055
In person – please deliver to: Different Life, Building A Bryanston Corner, 18 Ealing Crescent, Bryanston, Johannesburg, 2191
If you need any assistance with either completing your form or acquiring additional information please use our Live Chat facility at the bottom right of this page to get assistance from a consultant during office hours, or alternatively call the Different Life helpline on 010 020 1921.
The below documents plus the Death Claim Form are required to be correctly completed, signed and submitted to Different Life via email or in person.
Required documents to initiate the Death claim process:
The original or certified copies, signed by a commissioner of oaths, of the following (These documents will still be required even if there is no Funeral benefit.)
The death certificate;
The insured’s ID document;
Notification of death, Form BI-1663 by the doctor who certified the insured’s death;
Medical Aid details (Scheme, medical aid number and latest medical aid report);
Medical reports of the treating doctor, attending clinic and or hospital attended by the deceased;